Fulfilment Hub — Asset Tracking Platform
Project Name:
Fulfilment Hub — Asset Tracking Platform
Description
Fulfilment Hub is a multi-tenant B2B platform built for events and logistics companies managing thousands of physical brand assets across multiple clients, warehouses, and delivery partners. It replaces the spreadsheets, email chains, and manual tracking that most operations teams rely on — with a unified system covering the full asset lifecycle from catalog through to invoicing.
Industry:
Logistics & Operations
Operations Discovery
We embedded with the operations team to understand the full journey of a brand asset - from the moment a client requests it through ordering, warehouse pick-and-pack, delivery, on-site deployment, return logistics, and final invoicing. The existing process involved four different tools and constant manual reconciliation. The goal was one platform that every stakeholder - clients, warehouse teams, and account managers - could work from simultaneously.
Multi-Stakeholder Experience Design
The platform required three distinct interfaces: a client-facing self-service portal for browsing catalogs and placing orders, an admin dashboard with a hybrid pricing engine and order management, and a mobile-first warehouse app for on-the-ground operations. Each interface was designed for its specific user - clients see simplicity, admins see control, warehouse staff see only what they need to scan and act.
Build & Warehouse Integration
Developed as a white-label platform from day one — meaning multiple agency clients are served from a single codebase, each with their own branded portal, catalog, and pricing structure.
The warehouse app was built as a Progressive Web App (PWA) optimised for mobile, featuring QR-driven scan-to-action workflows that let warehouse teams process orders, confirm fulfillments, and flag issues without touching a desktop. The admin dashboard includes a flexible pricing engine supporting fixed, variable, and hybrid billing models — adapting to different client contracts without custom configuration.
The platform handles asset cataloging, inventory tracking, order management, fulfillment workflows, delivery coordination, and automated invoicing - all within a single system designed to scale across multiple clients and regions.